- We take immense care when packing your products to ensure safe delivery. Once your order has been processed and payment has been cleared then your item will be dispatched. Please allow extra time if paying via cheque.

- Delivery charges can be found on the eBay Postage & Payments tab at the top of the listing.

- Orders are usually shipped within 24 hours of cleared payment.

- Expedited(Fast) delivery service is available to the UK only.

Please note, eBay's delivery times are estimates. Actual delivery times are below as defined by Royal Mail.

Delivery Times

- If item is marked as FREE Postage it applies to UK Mainland ONLY. Overseas postage costs will apply.

- Please make sure there is someone in to sign for the package. Couriers make 2 delivery attempts, Royal Mail make one delivery attempt, items will then be held for a period of 5 working days at which point it will be returned to us and a re-delivery cost will apply. If you pay for a tracked service, you will recieve an email with tracking information once your item has been shipped.

- Please allow 7 working days before contacting us regarding the delivery of your item. Royal Mail`s guidelines say that items can only be considered missing after 14 working days have passed. In the event of a lost item a replacement will be sent as soon as the loss has been verified by the courier.

Tailored Car Mats

All tailored car mats are cut to order unless otherwise stated within the listing.

Tailored car mats take approximately 5 working days to cut, please allow a further 48 hours for courier delivery after this time.

Delivery Surcharges

Delivery surcharges may apply to orders with a combined weight of over 5kg or to the following postcodes and locations: Channel Islands, Republic of Irelands, BT, IM, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE.

Our promotional postage rate is for a maximum of 30KG.

BFPO Addresses

Please contact us before ordering items for delivery to BFPO addresses as restrictions may apply.

ALL RETURNS MUST BE AGREED BY US - PLEASE CALL ON 0203 6177 374 TO DISCUSS – Sending an item back without a “Returns Authorisation” will result in longer returns process and possible rejection.

Faulty or damaged goods (except wheel trims)

You may return an item which has been received damaged or genuinely faulty for a replacement or refund. Before returning any item(s) please contact us. It is the customer's responsibility to pay for and ship the item back to us. Once the item has been received and verified as faulty or damaged we will either replace or issue a refund, in this case we will also refund your returned postage. If the goods returned as damaged or faulty are deemed to be in perfect condition and correct working order, they will be returned to you, and you will be charged for the return costs.

Faulty or damaged goods (wheel trims)

If you receive a damaged wheel trim within a set of 4 trims. You will be required to provide evidence of the damage by attaching an image of the item(s) to a message within eBay Messaging Centre. We will NOT replace wheel trims that have been damaged by the customer during fitting, neither will we replace any that are “Lost” whilst driving. It is YOUR responsibility to ensure fitment is correct before driving your vehicle. Please send an eBay message to allow us to confirm the damage, and provide a resolution. If a single wheel trim is confirmed as damaged it refers to the SINGLE item only and NOT the entire set. We will NOT pay for a return of the entire set.

Incorrect items or "Not as Described"

You may return an item which was incorrect or "Not as Described" for a full refund. The refund will be issued once the item has been received and verified as incorrect or "Not as Described". In this case we will also refund your return postage.

Unwanted Items

Under Consumer Protection (Distance Selling) Regulations 2000, you have the statutory right to return any item within 14 working days of receiving it for a full refund. The refund will be issued once the item has been received and processed. We will not refund any postage costs associated with returning your unwanted item to us. We cannot refund or exchange any opened item unless it is damaged, faulty or incorrect. All items must be returned in unopened packaging. Number plates are EXEMPT from this rule, as this is a custom made item.

Number Plates

We will NOT accept any returns of any Number Plate supplied. These are custom made with YOUR registration details. It is YOUR responsibility to ensure that you provide the correct registration details to us. We cannot change any registration once you have provided it to us. You will simply be charged for a second duplicate order. The item will be made before it has been marked as shipped on eBay, therefore, NO changes can be made to any registration once you have supplied it to us.

Haynes Manuals

We will not accept returns of any manuals that have been opened. Manuals that have been taken out of their cellophane wrapper will be rejected as a return.

Your Responsibility When Returning Goods

When returning goods to us YOU are required to ensure that they are returned in the same ORIGINAL, PRISTINE condition that you received them in. This also applies to the manner in which they are packaged to be returned. YOU are responsible for ANY damage caused to the product on its return journey. Inadequate packaging will result in the item being rejected and returned to you at YOUR own cost. When returning goods you need to include: - Reason for Return, Name, Address, Telephone Number, Order Number, If you prefer a refund or exchange for another product.

AutoSounds Direct has been an eBay member since 2006.

We are proud to provide a customer led service, we work hard to bring you the best pricing throughout the year offering up to date and new to range vehicle accessories and parts.

Our parts listings are growing weekly and we can offer accurate fitments using our own software.

Customer support is available by calling 0203 617 7374 between the hours of 10am to 4pm Monday to Friday. Please note, we are closed on Weekends and Public Holiday days.

Our positive feedback ensures our reputation in the trade, please do not hesitate to contact customer services on 0203 617 7374 with any queries you have regarding any of our products. Our trained staff are on hand in office hours and will be sure to help you.

If you are calling about a fitment, please ensure that you have your vehicle registration number to hand. If you are calling about an existing order please ensure you have your order details to hand to enable us to deal with your enquiry effectively.

AutoSounds_Direct take part in the eBay Unpaid Item Process.