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Harley-Davidson Dealers Top 2012 Pied Piper Prospect Satisfaction Index

Harley-Davidson dealerships topped the rankings for the 2012 edition of the Pied Piper Prospect Satisfaction Index, an industry benchmarking study examining how well dealerships treat customers, and turning shoppers into buyers. The Pied Piper PSI rated different manufacturers’ dealerships in a number of categories to produce an overall score. The study was conducted between July 2011 and April 2012 with 1,653 anonymous “mystery shoppers” gathering information at different dealerships across the U.S.

Harley-Davidson Reports Q2 2014 Sales Results

Harley-Davidson reported a net income of $354.2 million over the second quarter of 2014, thanks to a 12.4% increase in sales revenue. Actual motorcycle sales volume stayed about even, however, with unit sales increasing to just 90,218 motorcycles from 90,193 sold in the same quarter last year. Though sales were statistically the same as they were last year, Harley-Davidson generated $1.48 billion in revenue from motorcycle sales alone, up 16.2% from the $1.27 billion reported in the second quarter of 2013.

2012-2013 Harley-Davidson VRSCDX Night Rod Special Recalled for Loose License Plate Bracket

Harley-Davidson is issuing a recall on all Night Rod Special models from 2012 and some from 2013 because of a potentially loose license plate bracket. According to documents released by the National Highway Traffic Safety Administration, the mounting screws connecting the VRSDCDX‘s license plate bracket to the tail may loosen, potentially causing the plate to rub against the rear tire. This may cause the plate bracket to rotate as well as damage rear brake lines.