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Harley-Davidson Dealers Top 2012 Pied Piper Prospect Satisfaction Index

Harley-Davidson dealerships topped the rankings for the 2012 edition of the Pied Piper Prospect Satisfaction Index, an industry benchmarking study examining how well dealerships treat customers, and turning shoppers into buyers. The Pied Piper PSI rated different manufacturers’ dealerships in a number of categories to produce an overall score. The study was conducted between July 2011 and April 2012 with 1,653 anonymous “mystery shoppers” gathering information at different dealerships across the U.S.

Harley-Davidson Museum’s Custom Bike Show Weekend on Labor Day

Labor Day weekend 2014, the place for Harley-Davidson fans to be is at the Harley-Davidson Museum. Starting Thursday, August 28 at 5:00 PM, the biggest bike night of the riding season kicks off the event-filled weekend. The holiday gathering will also include two custom bike shows, a women’s ride, displays of the 2015 Harley-Davidson Models, and the last chance to see the H-D Museum’s summer show entitled The American Road.

Harley-Davidson Hires ex-GM Engineer Federico

Harley-Davidson has hired a former General Motors engineer and executive, most recently recognized for leading the automaker’s internal investigation of its ignition switch fiasco that resulted in a recall of 2.6 million vehicles. Jim Federico retired from GM on May 5 after working in various roles with the company over nearly four decades, most recently as executive director of global vehicle integration. Federico will join Harley-Davidson on June 2 as vice president of engineering.