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Harley-Davidson Dealers Top 2012 Pied Piper Prospect Satisfaction Index

Harley-Davidson dealerships topped the rankings for the 2012 edition of the Pied Piper Prospect Satisfaction Index, an industry benchmarking study examining how well dealerships treat customers, and turning shoppers into buyers. The Pied Piper PSI rated different manufacturers’ dealerships in a number of categories to produce an overall score. The study was conducted between July 2011 and April 2012 with 1,653 anonymous “mystery shoppers” gathering information at different dealerships across the U.S.

Harley-Davidson Financial Services to Refund $228,000 in Settlement

Harley-Davidson Financial Services agreed to reimburse more than 600 customers in Massachusetts a total of $228,000 to resolve a dispute over refunding enrollment fees on loans. Customers receiving financing occasionally pay optional enrollment fees for additional special loan terms. If a customer pays off its financing loan ahead of schedule, they may be entitled to a pro-rated refund on those enrollment fees.

Bob Probert’s Last Ride [video]

The former NHL Detroit Red Wing and Chicago Blackhawks tough guy, Bob Probert, passed away on Monday, July 5, 2010 after suffering chest pains while boating with his family.  Probert was arguably the all time greatest NHL fighter but also had great skills, leadership qualities and a big heart. He was taken to his final destination on a Harley-Davidson sidecar before about 1,000 mourners.  Probert was 45 years old on his passing, he leaves behind his wife Dani, son Jack and two daughters, Brogan and Tierney. A news clip and some Probert highlights after the jump.