It does work. Hot Pepper Serrano 3 HPP-L55B Cellphone (32GB) Q-Link Wireless CRACKED GLASSIncludes everything they come with new (except the SIM card) Includes phone, battery, AC adapter, cord, manuals, original packaging all included. The front glass is cracked and covered with the original screen protector plastic adhesive cover as it arrived to me. But still responds when touched and works perfectly. Here is what happened, I received it in the mail, opened the box, put in the SIM Card, made a call and IMMEDIATELY dropped it on a cement floor. Yes, no kidding! I broke the glass within 5 minutes of owning it!! I was able to use it to call and order a new phone and I used it the few days until my new phone came with no issues. After receiving my new phone, I transferred the SIM card out to my new phone. This is all I know, I don't know about other things that ppl mention about being locked and so forth, I have no idea what that means. there is no money owed on the phone or for service, there was never a contract on it, it was set up thru Q-Link. If there is something I need to do before sending it to you please let me know. I do know that I did not set up a password lock for using it. You just pick it up and use it, no password! Also, I charged it with my old charger cord, the new charger cord it came with is still factory wrapped, unused.