Payment Information |
We accept the following paypal methods: |
Shipping Information |
- For defected items, return shipping cost and subsequent replacement shipping cost shall be borne by seller. Buyer must contact us with the item number, ebay ID, and defect description within 7 days after the date of package arrived. No Claims will be accepted after 7 days. - We Ship items every Mondays, Wednesdays and Fridays morning. - It is the buyer's responsibility to ensure their address details are correct and up to date at the time of purchase. MotoGenn accepts no responsibility for items that are delivered to old addresses. |
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All sales are final. Return and Exchange can only be issued on defective item or wrong item shipped. Only exchange is allowed for wrong item purchased, and customers are responsible for the return shipping cost and subsequent replacement shipping cost. Replacement item will be processed and shipped upon return and inspection of the original item. Defective or Wrong Item Shipped |
- For defected items, return shipping cost and subsequent replacement shipping cost shall be borne by seller. Buyer must contact us with the item number, ebay ID, and defect description and proof within 7 days after the date of package arrived. No Claims will be accepted after 7 days.
- We ship items every Monday, Wednesday and Friday morning.
- It is the buyer's responsibility to ensure their address details are correct and up to date at the time of purchase. MotoGenn accepts no responsibility for items that are delivered to old addresses.
Shipping and Handling charges include postage, handling, and packaging of shipments.
Return and Exchange Policy
All sales are final. Return and Exchange can only be issued on defective item or wrong item shipped. Only exchange is allowed for wrong item purchased, and customers are responsible for the return shipping cost and subsequent replacement shipping cost. Replacement item will be processed and shipped upon return and inspection of the original item. We will not accept any item that was not ours and doesn't have our unique product identification.
Damaged Item
- Damaged merchandise includes items that are damaged during shipping. If a shipment arrives at your door with obvious shipping damage, please refuse to accept the delivery. If you accept delivery and then find shipping damage, please save all packaging material and paperwork and contact us immediately. Digital photos will be required for all cases.
Defective or Wrong Item Shipped
- If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive a defective or wrong item, please save all packaging material and paperwork, and contact us immediately with the item number, ebay ID, and defect description within 7 days after the date of package arrived, and we will process your request immediately. Replacement item will be processed and shipped upon return and inspection of the original item. No Claims will be accepted after 7 days. Digital photos are required for all cases of defective item.
- Returned items must be in their original packaging and unused condition, or they will be rejected and sent back to you. Feel free to contact us with any questions.
Technical Support
- We can only provide limited technical assistance due to not being a licensed mechanic. We highly recommend professional installation for all of our products. We are not accepting any exchange or returns due to improper installation.
- If you believe the purchased item does not fit, please save all packaging material and paperwork and contact us with detailed information and digital photos to prove how the item does not fit. We will be responsible for all shipping costs, and a full refund will be issued upon verification.
Warranty
- Parts only. Buyer's responsibility for all shipping costs. Warranty does not applied to improper installation, water / fire damage, modification, or any acts of nature.
Buyer's Responsibility
- We do not accept any responsibility for any items that are not properly installed. We expect proper care and due dilligence when istalling parts supplied by us. This is the sole responsibility of the buyer.