We ship same day whenever possible. Please follow these guidelines when sending payment:
Buy It Now/Best Offers: We prefer instant payment to provide the fastest service. Please communicate in advance of your purchase if you do not plan to pay immediately.
Auction Items: As above, we prefer instant payments on single items. Please communicate in advance of your purchase if more time is needed.
Multiple Auction Items: We invoice items as they are completed. For a multiple, staggered auction feel free to complete the transaction AFTER ALL OF THE AUCTIONS have ended. We will submit a final invoice combining all purchases and estimated shipping (on interanational orders).
Paypal Preferred
Unpaid Notices: We file unpaid item notices after five days with no communication from winning bidder. These are not malicious, but simple reminders.
- Video Sanctum provides FREE shipping within the continental US.
- International shipping rates apply (varies by weight).
- All packages ship “in a Box.”
- Tracking and insurance (on items valued >$100) are included FREE OF CHARGE on all orders.
- Refunds on international orders apply to purchase price ONLY.
- Duties and carriage fees on international parcels are the responsibility of the buyer. WE DO NOT SHIP ITEMS AS A “GIFT.”
Returns:
- Video Sanctum adheres to eBay’s general 14-day return policy for all transactions.
- In general, buyers are responsible for return shipping.
- In some cases, where Video Sanctum may be at fault, we may decide to cover any and all costs including return shipping, which is determined on a case-by-case basis.
Return Shipping Reimbursements will apply ONLY when the following requirements are met:
- Item MUST be packaged “in a Box” (We supply custom boxes for each order. Damaged items due to improper packaging will void return shipping reimbursement and possibly the refund on original purchase.)
- Item MUST be sent with tracking (and insurance on items valued above $100). We provide these services AT NO ADDITIONAL charge for the original purchase. Lost or stolen items will not be refunded.
- Buyers will be notified BEFORE each return as to the status of return shipping reimbursement for their return.
- International orders are NOT eligible for return shipping reimbursement.
Refunds:
- Refunds are applied once the item has been received and inspected for quality.
- Refunds are applied through the original purchase point and cover the initial purchase price.
- In cases where return shipping is reimbursed, it is applied through PayPal.
Partial Refunds: As a policy, we do not provide partial refunds on any purchase. In the event of a listing error, refer to our standard return guidelines. An item’s “condition” is subjective in nature. If you feel that your item does not match the description, please contact us immediately to begin the return. The decision to keep the item or return it is entirely yours.
Why buy from Video Sanctum?
We pride ourselves on offering THE BEST service you’ll find when buying vintage, out-of-print media. As you’ve seen we offer a wide range of rare, hard-to-find titles in a variety of conditions.
In addition, our goal is to help other collectors build their library with as little risk as possible. For this reason, we offer a 14-Day “No Questions Asked” return policy on EVERY format we sell!*
*Guarantee applies to analog media only: VHS, Beta, Video8, LDs, CEDs, and other playable formats. All original artwork, books, magazines, posters, flyers, and physical promo items are sold AS IS with full descriptions and photos to determine the actual quality of each specimen.
Terms of Sale
We stand behind every item you’ll find and it's important to note, WE DO NOT bulk list items. Each and every listing is handled by us, and we inspect each item closely to ensure that the description of the product matches the actual condition of the item once it’s in your hands.
We are one of the largest suppliers for vintage, factory sealed analog media!If you are new to Video Sanctum, please take some time to review our recent feedback. In general, you will find that we are fair, professional, and provide a level of service unmatched by most.
Please submit questions, concerns, and comments. We typically respond within 24 hours.
