We can only ship alcoholic beverages to the following states: AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, ID, IN, KS, LA, ME, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, RI, SC, TN, VA, VT, WA, WI, WV, WY.

The purchase of alcohol by persons under the age of 21 is prohibited by law. You must be at least 21 years old to purchase wine or spirits. By placing an order through us, you are representing yourself to us as at least 21 years of age and that the person to whom it is being shipped is at least 21 years old. We cannot ship wine to PO Boxes or APO addresses.

As a participant in this category, GetWineOnline had to be pre-approved by eBay prior to listing wine on the website. For more information, please visit http://pages.ebay.com/help/policies/alcohol.html.

GetWineOnline uses Federal Express to ship all wine and liquor products. All shipments are insured against breakage and theft and packaged extremely well to mitigate breakage.
Vintage Substitutions
In some cases, certain vintages (year) will sell out and be replaced by a newer vintage after your order is placed. If this should happen, we will place your order on "hold" and contact you by email about your options. If the price per bottle is under $15.00 and your specific vintage becomes unavailable, GetWineOnline reserves the right to ship the available vintage in order to expedite shipping.

The shipping & handling fee includes everything it takes to get your wine from our warehouse to your shipping destination. These items include the shipping cost (FedEx), boxes and cardboard, packaging tape and labor. We package your wine in secure packaging to reduce the chance of breakage. Each bottle is individually cradled in its own bottle-sized (750ml) cardboard box inserted into the exterior shipping box. Our breakage rates are extremely low which is important if you are ordering wine for a special occasion and it must arrive in good condition.

GetWineOnline does not ship outside the United States. Due to State and local laws, GetWineOnline does not ship to the following US States:
* Illinois
* Iowa
* Maryland
* Massachusetts
* Michigan
* Mississippi
* New Hampshire
* North Dakota
* Pennsylvania
* South Dakota
* Texas
* Utah
Although we do legally ship to Alaska and Hawaii, residents in those States may find shipping cost prohibitive.
Shipping Restrictions for Spirits
GetWineOnline does not ship spirits outside of New York State.

A signature by someone 21 years or older is required by law to be presented to the FedEx driver upon accepting delivery. There are no exceptions. If your package was re-routed to a FedEx Office location, please bring a valid driver’s license to pick up your package.
When possible, we encourage you to ship to your day-time address, usually a business location, if you are not home during normal FedEx delivery hours.
Re-Routing Packages
FedEx does not re-route packages containing alcoholic beverages such as wine and liquor to a new residential or business address. You can, however, have the package re-routed to the nearest FedEx Office location once in transit or after their first attempt at home delivery.

GetWineOnline makes processing returns easy and painless. If you received the wrong item please do the following:

STEP 1 - CONTACT CUSTOMER SERVICE
Contact our Customer Care team to notify us about any issue you may be having. You may contact Customer Care.

STEP 2 - FEDEX RETURN LABEL
GetWineOnline will email you a FedEx return label. Simply print the pre-paid return label and adhere it to the original box your wine was shipped. Call Fed Ex to schedule the pick up. If the box was damaged, we will ship you an empty box with the return label inside.

STEP 3 - RETURN THE WINE
FedEx will pick up your return shipment from the address it was delivered to and send it back to us. Your refund will be processed when the package has arrived back to our warehouse. It may take a few days for the credit to show up on your account. Wine orders will be returned to our retail store location at:

Wine & Spirits Discount Warehouse
8 Joyce Rd
New Rochelle, NY 10801

GetWineOnline accepts returns for orders that were improperly processed, spoiled wine, or damages. We are unable to accept returns for any orders that are received in good condition (properly processed orders).