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• After winning an item in auction or completing a Buy-It-Now purchase you must use our secured checkout system. Please click the checkout icon and follow the instructions.
  

• Check-Out Now! Click on the Check-out button and You will be able to complete your payment and finalize your purchase without waiting for the winning bidder email confirmation.

• Check-Out Later: Within 1 hours of the end of the auction, you will be notified via email that you are the winning bidder. There is no need to contact us to arrange payment. Our email will contain a link to our checkout site where you will be able to pay for your item.

• Checkout must be completed within 7 days of the end of the auction.

• For your convenience we accept the following types of  payments options for you to choose from like. But first please make sure you Check-out.

  • PayPal 

  • Visa, MasterCard, American Express and Discover 
    (C/C payment must match billing and shipping address only, and is only available for US residents)

• If payment is not received within 7 days of the end of the auction, the item will be relisted. If the item is still available for purchase, we will gladly reopen your checkout.

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• Our new 20,000 square feet facility has given us the ability to offer you the best service possible. We offer top brand merchandise and the best variety of products to choose from all at discounted prices. New arrivals are added to our online store every day! Please don't forget to check our eBay store for more great items that we offer.
  

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• Customer Service hours are Monday - Friday from 10am - 7pm. EST If you have questions, email or chat live.

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• USA
  AtoZShop ships WORLDWIDE. Your order will be professionally packed in sturdy boxes to ensure that your item arrives quickly and safely. Most packages are shipped with UPS (restrictions apply, please see below). We also offer the following services:
  
  • Free Shipping Within The US 48 Lower States.
  • FREE package tracking  
  • FREE order insurance
  • USPS shipping to P.O. Box, AK/HI and APO/FPO and International addresses.
  • Upgrades to next day air and 2nd day air service are available to USA address only when you proceed to checkout.
    
  • For US orders, S&H is $0.00 for the 1st item + $0.00 for each additional item(s). (the discount applies only to $0.00 shipping profile)
  • $19.95 + $4.95 each additional item AK/HI and APO/FPO and International addresses.
    

    International Shipping

    Please select the Ebay shipping tab for the international rates and services

     

    • Items shipped to international address must match your PayPal account shipping address.

    • International Buyers – Please Note:
      Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.

    • Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

    • International orders are shipped using a track-able shipping method and we will email you the tracking number as soon as your order is shipped.

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• We guarantee your satisfaction. AtoZShop has been delighting online shoppers since 2001 and your complete satisfaction is our number one goal. We sell ONLY first quality, NEW, authentic merchandise sourced directly from designers, retailers and manufacturers.
   
• We will gladly accept a return within 30 days. Free shipping items a refund will be made minus original shipping fees.
  
• Intimates, underwear and bathing suits are all final sale and no returns or exchanges are accepted.
  
  
• For exchanges, all shipping charges are the customer's responsibility.
  
  
• You must obtain a return RMA # before sending your item back to us. Please email us or chat with us and let us know you are planning to send an item back for exchange or refund and an RMA # will be issued with the return details.
  
  
• If you are exchanging for another item and see the item online please email us chat with us or call us so that we will reserve the item for you and once the item is reserved we will give you instructions on how to return the item for an exchange.
  

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• Does the item come in the original packing?  
  All items have their labels and are shipped in original packing that was shipped to us.
  
  
• What if I received the wrong or not the correct size?
  there is no need to leave negative feedback and all you have to do is contact us by email, chat or by phone and we will resolve the problem.
  
  
• Will I receive a tracking number?
  Yes, you will be emailed a tracking number when your item ships.

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• By law we required to collect sales tax for items shipped to address in NY.

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• Using this map will allow you to plan receiving of your item. Once item is shipped UPS will deliver it to you within the days shown on your state. Please note: Saturday, Sunday and U.S. holidays are not considered "days in transit" for UPS Service...

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