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Harley-Davidson Financial Services to Refund $228,000 in Settlement

Harley-Davidson Financial Services agreed to reimburse more than 600 customers in Massachusetts a total of $228,000 to resolve a dispute over refunding enrollment fees on loans. Customers receiving financing occasionally pay optional enrollment fees for additional special loan terms. If a customer pays off its financing loan ahead of schedule, they may be entitled to a pro-rated refund on those enrollment fees.

Harley-Davidson Tops 2013 Pied Piper Prospect Satisfaction Index

Harley-Davidson dealers outscored dealers from other brands to take the top spot in the Pied Piper Prospect Satisfaction Index U.S. Motorcycle Industry Study for the second consecutive year. The annual study measures the effectiveness of motorcycle dealerships, rating them on how they perform in different categories, such as inviting customers to sit on a floor model, offering demo rides and asking for a customer’s contact information.

Harley-Davidson Opens Latin America Office in Miami

Harley-Davidson opened a new regional headquarters in Miami, Fla., to house the company’s Latin America operations. The new Harley-Davidson Latin America headquarters supports the Motor Company’s subsidiaries in Brazil, Mexico and other countries in Central and South America. Harley-Davidson projects international sales to exceed 40% of the company’s revenue by 2014 with the Latin America office a prime area of growth.