Shipping

HOW MUCH IS SHIPPING?

• Please click on the "Shipping and Payments" tab above to see the additional shipping options and their costs.
• We do ship outside of the continental USA (Hawaii, Alaska, Puerto Rico, APO addresses, etc) and to PO Boxes. The costs to ship to these fabulous areas are more. Because of this, we reserve the right to bill you for these additional costs. These costs vary based on the size and weight of the item, but generally range between $5.00 and $20.00. A representative will email you for shipping payment after you pay for your item.
• We also do a great job of shipping to places all over the world. To see how much it would cost to ship to your country, please click on the "Shipping and Payments" tab above.

Sorry, but auctions that are paid for separately must be shipped separately, so there can be no shipping discounts.

If you need help on calculating the shipping cost, please email us through Ebay

Shipping Timeline

In stock orders will generally ship from our warehouse within 1 to 3 business days after payment has cleared. Orders that have selected express shipping methods will generally ship by the very next business day after payment has cleared.

PLEASE NOTE: Customer is responsible for customs, duties, or brokerage (if applicable) on all international shipments.

Payment

TO CHECK OUT

• Please use the Ebay checkout system to complete the purchase of your item(s).
• Orders that are not checked out via the Ebay checkout system may be significantly delayed.

DON'T LET YOUR EXCITEMENT OF ORDERING GET THE BETTER OF YOU.

Please take a moment to check your order over carefully before you pay. Check the Address, the Quantity, the Size (we cannot substitute) and/or Color (when applicable), and the Method of Shipment. Include any special requests in the Notes section of the payment. Never submit an order that is not entirely correct. When you click the "Submit" payment button, you are giving us the go light to process your order ASAP and with our automation your order is likely to be processed within a few short minutes of receipt of payment, and we simply cannot go back and redo things. One or two minutes of checking now can save much disappointment and inconvenience.

PAYMENT OPTIONS

• Paypal
• Paypal Echecks (This will delay your order 2 to 10 days)
• Credit Cards (VISA/MASTERCARD/DISCOVER)

If you have any questions or problems when attempting to checkout, you can email us through Ebay or call us at 630-656-1074.

SALES TAX

We are required by law to collect Illinois & South Carolina State Sales Tax. All shipments within Illinois & South Carolina will be charged sales tax.

IF YOU DO NOT PAY

Winning bidder must complete payment within 7 days, unless you are purchasing multiple items. If payment is not received by the 14th day, you will be reported to eBay as a non-paying bidder and the item will be re-listed.

ORDER CANCELLATIONS

If a bid is accidentally or inappropriately submitted and the bid has not yet been paid for,then we can request a mutual bid cancellation from eBay upon your notice, but such requests are made solely upon our discretion. However, our ordering system is mostly automatic which means the processing of your order commonly begins within seconds of your payment, soit is not possible to change or cancel a bid once it is paid for. (No exceptions.)Also, please note:any return of product is also considered a cancellation of the eBay auction since the transaction was not completed and is subject to a cancellation fee of 15% of the final auction value or $5, whichever is greater.

Return

RETURN POLICY FOR TOYS & COLLECTIBLES

• You may return an UNOPENED item for any reason within 30 days of receiving it. Opened products or products where the factory seal has been broken may not be returned for any reason. You will be refunded your money back less your original shipping costs and cancellation fee. Shipping costs to send the product back are your responsibility.
• If for any reason you receive the wrong item, you can send it back and we will ship the correct item. Damaged items do not include "Not Mint" packaging. We must be notified within 5 days if you receive an incorrect product. Depending on the value of the item, we may not send a replacement until the original item is sent back to us.
• If you receive a damaged item/package, we will file a claim with the carrier and send a replacement (or issue a refund if we are sold out of the item). Please keep the original shipping box as UPS may want to pick it up.
• Any return of product is also considered a cancellation of the ebay auction since the transaction was not completed and is subject to a cancellation fee of 15% of the final auction value or $5, whichever is greater.

RETURN POLICY FOR COSTUMES

• Most costume items we sell are returnable/exchangeable under our 30 Day Return Policy.
• Returns MUST INCLUDE all original packaging and items. Missing items or items without original packaging will not be credited.
• The item MUST NOT show any sign of wear or use. The return WILL NOT BE CREDITED if there is any sign of use.
• The item MUST BE free of hair.
• The item MUST BE free of smoke smell.
• any return of product is also considered a cancellation of the ebay auction since the transaction was not completed and is subject to a cancellation fee of 15% of the final auction value or $5, whichever is greater.

The following items are ONLY returnable if they are in their unopened, original packaging. Items must not have been worn, used or altered in any way.

• Undergarments, socks and stockings
• Shoes or boots (does not apply to shoe covers or boot tops)
• CD's, wigs, beards, facial hair or any other artificial hair prosthetics, fangs or any other fake teeth
• Cosmetics
• Party supplies

Instructions:

1. Include your original packing slip and write reason for return or exchange on the back
2. If you do not have it, write your full name, order number, phone number, and reason for return/exchange
3. Ship your return merchandise to the following address:

   Toynk Toys

   Attn: Returns Department

   2249 West Windsor Court

   Addison, IL 60101

Important Costume Exchange Information

If you need to return a costume for an exchange during the busy Halloween season, it is suggested that you reorder the size/items that you need immediately. Otherwise, it may take up to 3 weeks for the return/exchange process to be completed. Contact customer service through ebay or 630-656-1074 so that they can make the proper adjustments to your account. Please make sure to leave your full name, phone number, your original order number AND your new order number. Return shipping is the responsibility of the customer, but we will refund your cost of shipping for the new order if you are returning/reordering for an exchange.

About

You should always be careful with giving your information on the internet. So who are we? We are a real company with real people working in a real office, store and warehouse (see pictures below). Everything item you see on our website is stocked in our warehouse unless otherwise stated (pre-orders, some high dollar items). We are not a drop shipper, reseller, or portal of other merchant's items. We buy all our products direct from the manufacturer. We are primarily a toy and costume retailer although we do wholesale to other retailers.

How long have you been in business?

Toynk was started in the fall of 2001.

We have run over 1,000,000 auctions on ebay since our inception back in 1998. Based on our high feedback score (130,000+ between our accounts), we are one of the top 500 ebay sellers in the world (source: Ebay Nortica 500). All of these stats are as of April 2006. Note - When an ebay member purchases more than one item from a seller, only one positive comment counts towards the feedback score. If you still have any concerns, give us a call at 847-350-0108 See below for phone hours.

A little about us:

We are located in Addison, Illinois (about 15 miles from Chicago city limits). If you are in the area, stop by and check out our store. You can give us a call at 847-350-0108 or email us at See below for phone hours.

Why the name "toynk"? It was chosen simply because it is short and has the word toy in it. The pronunciation is not Toy-N-K. It is one syllable - the word "Toy" and then the sound of "Ink" - "Toynk" (or perhaps toink).

As all businesses seem to start, Toynk began by operating out of an apartment in 2001. Today we have 101,000 square feet facility that houses our offices, store, and the inventory. Our staff varies from 40 to 200+ people depending on the time of year (ie - Christmas, Halloween).

Our main products are toys and costumes. We carry the latest collectible toys, action figures, replicas/props, statues/busts and other collectible items. We do not carry vintage toys/collectibles and we do not buy or trade at this time. Our selection varies from mass market toys (dolls, sports figures, etc), specialty market toys (limited edition props, statues, etc), imported toys not available in the USA, and our ever expanding costume section (over 6,000 costumes & props this year). We ship to all 50 states and virtually every country worldwide.

Our philosophy is to continually improve and change how we run Toynk to better serve our customers. We work every day to expand our product selection and improve shipping speed, customer service, and pricing. We hope each time you come back to visit us you will notice improvements

Contact

Contact Information

Phone Number - 847-350-0108 (Toll Free 866-314-4981) Monday thru Friday 9:30am to 5:30pm

Addison Store Hours: Please check our retail store information page for current hours

Warehouse/Store Location: 2249 W. Windsor Court, Addison, IL 60101

Toynk Toys

2249 Windsor Ct

Addison, IL 60101