We charge sales tax for all orders shipped within California.
Please verify your shipping address before making payment.
eBay Notes to seller are NOT imported into our system and are NOT read. If you need any special assistance with your order, please send us an eBay message instead.
After payment is made, cancellations or shipping address changes are not possible.
We ship only to a valid physical address. We do not ship to P.O. Boxes and Military/APO/ FPO addresses.
Most orders are processed within 1 business day Monday to Friday (except Saturdays, Sundays and public holidays).
We ship internationally. Please click on "Shipping and Payments" for the list of countries we currently support. All Customs Charges/Tax Duties are paid by the customer.
When your order leaves our warehouse, you will receive a shipping confirmation email. Tracking numbers are also uploaded on eBay.
Contact us for a Return Authorization number via eBay message or open a return request through eBay.
Send your item back by writing the RA# on the outside of the package and include a copy of your packing slip inside.
Most returns are processed within 2 weeks (10 business days) from the day we get it back. We will send you an email when a refund is issued through Paypal.
You cannot return your item if:
It has been more than 30 days since you received it.
You used or altered it in any way. All returned items are carefully inspected for wear and tear signs.
You opened a sealed package.
It became damaged after you tried it on.
**Basically, if it is no longer in the EXACT same condition that it arrived to you, it will not be eligible for a refund.**
Restocking Fees
A 20% restocking fee will be applied if you:
Received free shipping.
Return your item(s) without an RA number.
Return 6 or more of the same item (even if it’s different sizes).
Package is undeliverable due to Insufficient Address/Refused Packages
Shipping Charges
Return shipping charges must be paid for by the customer. All original shipping charges are nonrefundable.
What if it’s a defect?
If your order arrives damaged or with defects, please contact us within 5 business days of receiving your order.
What if I want to do an exchange?
To conduct an exchange, please place a new order, then follow the returns process above.
How long does it take?
Returns are normally processed within 2 weeks of receiving your package. Please note that during our busy months of September and October, your return may take up to 4 weeks to process.
We are the neighbors who look after your yard when you're out of town, your favorite teacher from 4th grade who made learning fun, your best friend's mother who always had an endless supply of cookies. In other words, we're here to make life easier for you. With years of experience in the Halloween costumes industry, we're here to help you look and feel your best so that you can relax and have fun, no matter what the occasion is. Whether you're dressing up for Halloween, Christmas, Mardi Gras, your daughter's graduation party, or your son's birthday bash, you can count on us to have what you need when you need it.
Remember, here at PureCostumes.com, it's not about us. It's about you.
We charge sales tax for all orders shipped within California.
Please verify your shipping address before making payment.
eBay Notes to seller are NOT imported into our system and are NOT read. If you need any special assistance with your order, please send us an eBay message instead.
After payment is made, cancellations or shipping address changes are not possible.
We ship only to a valid physical address. We do not ship to P.O. Boxes and Military/APO/ FPO addresses.
Most orders are processed within 1 business day Monday to Friday (except Saturdays, Sundays and public holidays).
We ship internationally. Please click on "Shipping and Payments" for the list of countries we currently support. All Customs Charges/Tax Duties are paid by the customer.
When your order leaves our warehouse, you will receive a shipping confirmation email. Tracking numbers are also uploaded on eBay.
Contact us for a Return Authorization number via eBay message or open a return request through eBay.
Send your item back by writing the RA# on the outside of the package and include a copy of your packing slip inside.
Most returns are processed within 2 weeks (10 business days) from the day we get it back. We will send you an email when a refund is issued through Paypal.
You cannot return your item if:
It has been more than 30 days since you received it.
You used or altered it in any way. All returned items are carefully inspected for wear and tear signs.
You opened a sealed package.
It became damaged after you tried it on.
**Basically, if it is no longer in the EXACT same condition that it arrived to you, it will not be eligible for a refund.**
Restocking Fees
A 20% restocking fee will be applied if you:
Received free shipping.
Return your item(s) without an RA number.
Return 6 or more of the same item (even if it’s different sizes).
Package is undeliverable due to Insufficient Address/Refused Packages
Shipping Charges
Return shipping charges must be paid for by the customer. All original shipping charges are nonrefundable.
What if it’s a defect?
If your order arrives damaged or with defects, please contact us within 5 business days of receiving your order.
What if I want to do an exchange?
To conduct an exchange, please place a new order, then follow the returns process above.
How long does it take?
Returns are normally processed within 2 weeks of receiving your package. Please note that during our busy months of September and October, your return may take up to 4 weeks to process.
We are the neighbors who look after your yard when you're out of town, your favorite teacher from 4th grade who made learning fun, your best friend's mother who always had an endless supply of cookies. In other words, we're here to make life easier for you. With years of experience in the Halloween costumes industry, we're here to help you look and feel your best so that you can relax and have fun, no matter what the occasion is. Whether you're dressing up for Halloween, Christmas, Mardi Gras, your daughter's graduation party, or your son's birthday bash, you can count on us to have what you need when you need it.
Remember, here at PureCostumes.com, it's not about us. It's about you.